TERMS & CONDITIONS

INFORMATION ABOUT US

We are closed on weekends and holidays. However email orders and inquiries are available 24/7.


DELIVERY

We are ccurrently not shipping to outside of Japan. We usually try to ship out same day if we get orders by 1pm.


PRICE AND PAYMENT

We accept credit card, apple pay, google pay and shop pay. You can switch your currency yen or dollar. For pc click the top of screen, for mobile choose JPY or UDS from munu.


RETURNS

Please contact us when you want to return your purchased item. please ship it back with in 7days after you received your dress. We cannot accept returns or exchanges if any of the following applies.

  • Past 8days after you received your merchandise.
  • If the all the accessary tag and hanger are missing.
  • Products that have a feeling of use, repair and washing, odor adhesion, stains and damage.
  • Products with a note cannot be returned or exchanged.

The customer is responsible for the shipping cost when returning the product.(Exclude defective returns) Fees for handling are followed.

  • shiping fee.
  • Return handling fee is 500 yen. (Per dress)
  • Free shipping items will also be charged (200 yen for mail service)

Refund methods

After confirming the returned product, we will change the payment amount or cancel it.When the settlement amount is changed or canceled from the order date to the settlement deadline set by the settlement company you are using, the settlement amount at the time of order is once deducted and the equivalent amount is refunded the following month. Please note.

Return address

HERSTORY Co.,Ltd
238-0006
Kanagawa-ken, Yokosuka, Hinode-cho, 1-8 Daiwa 3F.


OTHER IMPORTANT TERMS

Depending on your smartphone or computer, the color of the photo may differ slightly from the actual color. Also, depending on the arrival time, the color may be slightly different even if it is the same color of the same product.

Product prices are subject to change at any time due to sale or other reasons. Also, Product composition and prices may differ from other shopping site.

Even if the product is out of stock, it may be possible to order it from the manufacturer.Please feel free to contact us.